Booking Terms & Conditions

Please read these Terms & Conditions carefully before making a booking. By paying your booking deposit, you agree to the terms outlined below.

1. Booking & Deposit

A non-refundable booking deposit is required to secure your event date. Your booking is not confirmed until the deposit has been received. We require a 50% deposit payment upfront, unless agreed otherwise.

The remaining balance must be paid no later than 30 days before your event, unless otherwise agreed in writing. Failure to pay the balance by the due date may result in the booking being cancelled.

2. Cancellation Policy

The booking deposit is non-refundable under all circumstances, as it secures your chosen event date.

• If you cancel your booking more than 30 days before your event, no further payment will be due; however, the deposit will not be refunded.

• If you cancel within 30 days of your event, the full remaining balance will still be payable, as we are unlikely to be able to rebook the date at short notice.

If we are required to cancel your booking due to circumstances within our control, any payments made will be refunded in full.

3. Event Access & Venue Requirements

The Client is responsible for ensuring the venue provides:

• Safe and suitable access for setup and collection. Loading bays must be discussed prior event date.

• A level indoor space suitable for the equipment. Our booth is 2.4m in height. Failure to set up due to height restrictions will be out of our control. 

• A standard 13-amp power socket within reasonable distance of the setup area.

• Adequate shelter if the booth is being used outdoors (where agreed in advance).

If access is delayed or restricted, this may reduce the hire time. We cannot extend the hire period to compensate for delays outside of our control.

4. Equipment Hire

Our photo booth equipment remains the property of The Iconic Image, at all times.

Guests are expected to use the equipment responsibly. Anyone behaving in a manner that may damage the equipment or place others at risk may be refused use of the booth.

We reserve the right to suspend or terminate the hire without refund if abusive, threatening, unsafe or illegal behaviour occurs.

5. Damage to Equipment

The Client accepts responsibility for ensuring reasonable care is taken of the equipment during the hire period.

The Client will be responsible for the cost of repairing or replacing any equipment that is lost, stolen or damaged as a result of negligence, misuse, vandalism or intentional acts by the Client or their guests during the event.

Any repair or replacement costs will be charged at the reasonable cost of restoring or replacing the damaged equipment.

Normal wear and tear is excluded. This is expected and damage costs will not incur in these situations. 

6. Liability

We maintain our equipment to a high standard and will make every reasonable effort to provide uninterrupted service.

We are not responsible for delays or failure to perform caused by circumstances outside our reasonable control, including but not limited to severe weather, road closures, venue restrictions, power failures or other unforeseen events.

In these events however, we will do our upmost to deliver a top quality and 5 star service and cover hire time that may have been missed due to these types of circumstances. 

7. Photographs & Privacy

On the off chance, photographs may show glare and reflection issues. This is caused by venue lightning and other lights reflecting off the front of the booth. However, our qualified team will set up the booth/equipment to avoid any reflections and position the booth accordingly, to the best of their ability, given the venues circumstances.

Unless requested otherwise by the Client before the event, we may use photographs taken during your event for marketing purposes, including on our website and social media platforms.

If you do not wish for your images to be used, please let us know before your event and we will happily respect your wishes.

Any personal information provided will be handled in accordance with applicable UK data protection legislation and will only be used for purposes relating to your booking.

8. Acceptance of Terms

By paying the booking deposit, you confirm that you have read, understood and accepted these Terms & Conditions. The booking becomes binding once the deposit has been received.

Thank you for choosing our services. We look forward to helping create unforgettable memories.

The Iconic Image